Job Overview
South Shore Marine is looking for a full-time Delivery Captain. A Captain is a crucial touch point between our customers and the business and he or she works with our customers to ensure an understanding of overall boat operations and services. A successful Delivery Captain coordinates the activities of customers and team members engaged in launching, retrieving and servicing boats. The Delivery Captain also coordinates customer education classes to help familiarize the customer with their new or used boat.
Essential Duties and Responsibilities
- Delivers boats to customer location, boat ramp, boat shows, marinas or other destinations as needed.
- Properly explains features and provides thorough orientation to customers upon delivery.
- Demonstrates additional boating merchandise i.e., aftermarket electronics and navigational equipment.
- Coordinates with the Team to establish delivery date to customer and arranges delivery of boat to the specified location.
- Services boat with fuel and assists in casting off and tying up boat.
- Performs minor engine and systems repairs and adjustments as needed.
- Conducts periodic training classes to help reinforce our customers’ boating passion.
- Demonstrates boats on the water, at off-site events and in the showroom as needed.
- Professionally support customer events including, but not limited to Slipaways, Rendezvous, etc.
- Trains the Team on boat handling and safety, as needed.
- Completes minor preventive maintenance on company owned boats on display in the water, including but not limited to cleaning of strainers, starting vessels and checking all systems, topping off water in batteries.
- Other duties as assigned.
Qualifications / Requirements
- At least two years’ experience in marine industry
- Demonstrates advanced Seamanship skills.
- High School Diploma or equivalent
- Timeliness and effectiveness of problem resolution
- Timeliness and completeness of delivery
- Strong organizational skills, which include the ability to complete tasks while moving from one worksite to another
- Team player with a self-starter attitude
- Capable of moving objects up to 50 pounds and working outdoors in varying weather conditions with frequent standing and sitting for prolonged periods as well as repeating motions that may include the wrist, hands, and fingers
- Ability to assess the accuracy, neatness, and thoroughness of assigned work
- Strong communication skills
Salary: Based on experience
